Data Privacy Policy

Privacy Statement Helvo Website

This Privacy Statement applies to the website www.helvo.com (hereinafter referred to as the “Website”) and outlines the manner in which Helvo SA, Chemin de Mongevon 25, 1023 Crissier, Switzerland (hereinafter referred to as “Helvo” or “we”), in its capacity as data controller, processes personal data when you access and use the Website.

Where technically feasible and reasonable, Helvo will, upon request, enable the use of the Website in an anonymized or pseudonymized form. For the purposes of this Privacy Statement, personal data refers to any information relating to an identified or identifiable natural person. This definition also extends to personal data connected to legal entities (e.g., names and contact details of shareholders, directors, or beneficial owners).

Helvo is committed to safeguarding your privacy and maintaining the confidentiality of your information in accordance with professional secrecy obligations. To this end, we implement appropriate technical and organizational measures to ensure the protection of all personal data that we process.

In the context of our business relationships, we rely on the processing of personal data that is necessary for establishing and maintaining such relationships, for complying with legal or contractual obligations, and for the proper provision of our services.

This Privacy Policy may be amended or updated at any time in order to reflect changes in our practices, legal requirements, or other relevant circumstances. We therefore encourage you to review this page regularly to ensure that you are familiar with the most recent version.

The current and legally binding version of this Privacy Policy is always available on our Website at: https://www.helvo.com/privacy.

1. Scope of application

This Privacy Statement applies exclusively to the use of the Website www.helvo.com and does not extend to the following:

• Use of the Helvo App: For information regarding data protection in connection with the Helvo mobile application, please consult the respective Terms and Conditions and the Privacy Statement available at https://www.helvo.com/en.
• Third-Party Websites: This Privacy Statement does not apply to external websites that may be accessed via hyperlinks provided on our Website. We do not assume responsibility for the data protection practices or content of such third-party websites.

2. Categories of personal data

The following categories of personal data may be collected, processed, and utilized by Helvo in connection with the use of the Website:

• Device and Connection Information: This includes IP address, operating system, browser type and version, browser configuration, Internet service provider, and other technical information related to the devices used to access the Website. Such data is collected to identify the type of device operated by the user, facilitate connection with the Website, enable data exchange between the user and the Website, and ensure a convenient and secure browsing experience.
• Referring Website Information: The URL and IP address of the website from which the user accessed or was redirected to our Website, together with the corresponding date and time.
• Website Usage Data: Information on the sub-pages visited by the user during a session, including the links accessed on the Website, along with the respective date and time.
• User-Provided Content: The content of any communication initiated via the Website, including information voluntarily shared by users with Helvo and/or other users of the Website through applications, forms, surveys, or similar tools. This may include questions submitted via the contact form, applications for vacant positions, or contractual data provided through website-based communication, in accordance with Section 5.

3. Legal bases and purposes for data processing

Helvo collects, processes, and uses personal data in a lawful manner and in good faith. Depending on the specific purpose of data processing, Helvo relies on the following legal bases and, where applicable, processes personal data for the purposes outlined below:

3.1 Contract Fulfillment and Execution

Helvo primarily processes personal data in connection with the initiation, conclusion, execution, or termination of contracts, including for the purposes of:

• Managing, operating, maintaining, and optimizing the Website and the services provided therein;
• Enhancing and improving the Website and our services;
• Responding to inquiries from users and addressing their concerns;
• Displaying information and advertising regarding our products and services to users; and
• Preventing unauthorized or unlawful use of the Website and the services offered.

3.2 Legal Obligations

Helvo is obligated to comply with applicable laws and may be required by law or official authorities to disclose, report, or transfer personal data as part of legal or regulatory obligations.

3.3 Legitimate Interests

We process personal data to improve, develop, and expand our services and products. Our legitimate interests include ensuring the functionality of the Website and its services, providing a user-friendly experience, keeping information up to date, and addressing the needs of our customers and Website visitors.

3.4 Consent

For processing purposes that are not strictly necessary for contract fulfillment—such as enabling contract execution by third parties or providing personalized offers and services—Helvo may rely on your consent. Such consent may be withdrawn at any time without affecting the lawfulness of prior processing.

3.5 Data Security

Access to personal data is restricted to employees, contractors, and third parties who require such data to provide products or services or to maintain the Website. Helvo employs physical, electronic, and procedural safeguards to protect personal data, including firewalls, individual passwords, encryption, and authentication technologies. Personal data is used exclusively for the purposes described above and is shared with third parties only with the consent of the data subject or when required or permitted by law.

3.6 Retention Periods

Personal data is stored in accordance with applicable data protection laws and retained only for as long as necessary to fulfill the purposes for which it was collected, to satisfy legitimate business interests for documentation, or as required by law. In particular, data may be retained throughout the duration of the business relationship, from initiation to termination, and beyond if statutory retention or documentation obligations apply.

Personal data is deleted or anonymized once it is no longer required for the aforementioned purposes. For operational data (e.g., system logs, protocol files), shorter retention periods of twelve months or less generally apply.

4. Recipients of personal data

Third-party service providers engaged by Helvo to perform technical or organizational services on our behalf, or under their own or joint responsibility, may have access to users’ personal data to the extent necessary for the fulfillment of the purposes outlined in this Privacy Statement or for other legitimate business activities. Such services may include, for example, customer support, IT security, technical support, system hosting, or the provision of additional services.

All service providers are contractually bound to process personal data exclusively on Helvo’s instructions and in accordance with our directives. Additionally, we require our service providers to implement appropriate technical and organizational measures to ensure the security and protection of personal data.

5. Location of data processing

Your personal data may be transferred to countries outside of Switzerland to the extent necessary for the provision of our services (e.g., payment processing, maintenance, or security of our products and services), if required by law (e.g., as part of the automatic exchange of information), or based on your consent. In such cases, we ensure—through appropriate contractual arrangements or other measures—that an adequate level of data protection is maintained, equivalent to the standards applied in Switzerland.

Where processing occurs in countries whose legislation does not provide an adequate level of data protection, the protection of your personal data is ensured through legally recognized safeguards. This includes, in particular, the conclusion of contractual agreements (such as the revised standard contractual clauses adopted by the European Commission, available at https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj) as well as the implementation of appropriate technical and organizational measures.

6. Cookies

Our Website uses cookies, which are essential for its operation. Cookies enhance the user experience, improve the effectiveness and security of the Website, and support statistical analysis and the optimization of online campaigns. Cookies are small text files stored on your browser or device (e.g., computer, smartphone, or tablet) when you visit the Website. You can configure your browser settings to block or selectively allow cookies; however, please note that restricting cookies may limit your ability to access certain features of the Website. Certain cookies necessary for the operation of the Website are automatically placed on your device upon your first visit, and your continued use of the Website constitutes your consent to the use of cookies in accordance with this Cookies Policy.

Most cookies used on the Website are session cookies, which are automatically deleted at the end of your visit. Other persistent cookies remain on your device until you delete them and allow the Website to recognize your browser during subsequent visits.

Cookies are categorized according to their purpose. Helvo uses the following types of cookies:

• Language Settings Cookies: Store your language preference to display the Website in your selected language on future visits.
• Analysis Cookies: Track the number and type of visits to the Website and its pages to identify well-performing areas and those requiring improvement.
• User Preference Cookies: Store preferences related to screen layout, language, and region.
• Statistical Cookies: Collect data on visitor behavior, usage habits, and Website performance to optimize speed and functionality.
• Third-Party Cookies: Occasionally, we use third-party plug-ins and components to enhance user experience and online advertising. These may also use cookies for similar purposes. Neither Helvo nor third parties have access to data collected by other parties through these cookies.

Additionally, cookies may be used to display advertising banners by Helvo on third-party websites with whom we have marketing arrangements. These third parties may collect anonymized information about your use of our Website and other websites, which may include geographic data, browsing behavior, or the names of websites where advertising banners were shown.

6.1 Google Analytics and Comparable Services

We use tracking technologies and web analytics services such as Google Analytics, Google Tag Manager, Microsoft Bing, and Meta Connect to analyze Website usage. Information generated by these cookies is usually transmitted to servers operated by Google in the United States. IP anonymization is activated, so your IP address is truncated within EU/EEA member states prior to transmission. In exceptional cases, your full IP address may be transmitted to a Google server in the United States, where it will be truncated.

Google processes this data on our behalf to evaluate Website usage, compile reports, and provide related services. IP addresses collected through Google Analytics are not associated with any other Google data. For further information, please visit Google Privacy Policy.

You can prevent Google Analytics from storing cookies and processing your data by adjusting your browser settings or installing the Google Opt-Out browser add-on available at https://tools.google.com/dlpage/gaoptout?hl=en.

Google AdWords Remarketing cookies allow us to associate your Website visit with personalized advertising banners. Retargeting cookies store pseudonymized usage information, including which advertisements you have received, clicked, or viewed. This data is not linked to personal data and is used solely to provide interest-based advertising. You may opt out of retargeting/remarketing cookies from providers such as Google AdWords via https://adssettings.google.com/authenticated?hl=en.

6.2 Deleting Cookies

You may delete cookies placed by this Website at any time by adjusting your browser settings and removing all stored cookies. Please note that deleting cookies may impact the functionality and user experience of the Website.

7. Contact via website / “Support Chat”

When using the “Support Chat” feature integrated into our Website to submit inquiries, please refrain from entering sensitive or highly confidential information (e.g., credit ratings, bank account details, or changes of address).

The chat functionality is provided by the third-party service provider Intercom which acts as a data processor on our behalf to facilitate communication with users. Intercom automatically receives and records information such as your chat messages, the date and time of your message, your device type, IP address, technical information about your browser, and usage patterns derived from cookies.

Intercom processes this data on our behalf to perform analytics, enabling us to improve our services and user experience. For information on the cookies set by Intercom and their data processing practices, please refer to HubSpot’s Cookie Policy.

8. Risk of data transfers

Data transmitted over public networks, such as the Internet or email services, may be accessed by unauthorized third parties. Information submitted via online forms or other digital channels, as well as content received online, may pass through networks operated by third parties. Helvo cannot guarantee the confidentiality or security of information or documents transmitted through such public or third-party networks.

By submitting personal data via public networks or networks operated by third-party providers, you acknowledge that your data may be exposed to loss, interception, or unauthorized access. Although many data packets are transmitted in encrypted form, the identities of the sender and recipient are not always encrypted, allowing third parties to potentially infer the existence of accounts or business relationships.

Data transmitted across these networks may also pass through countries that do not provide the same level of data protection as your country of residence. Helvo therefore does not assume responsibility for the security of personal data during transmission via the Internet and disclaims any liability for direct or indirect damages arising from such transmission. You may choose to use alternative communication channels if deemed necessary or appropriate for security reasons.

Personal data entered into online forms may be shared with third parties for purposes such as order processing. For certain services, such data will be transmitted using advanced encryption methods to enhance security.

9. Your rights

Upon written request, Helvo will provide you with comprehensive information regarding the personal data we have collected about you, including its source, the recipients or categories of recipients to whom your data has been disclosed, and the purpose of its collection and processing.

You have the right to:

• Request the correction, blocking, or deletion of your personal data;
• Withdraw any consent previously provided, at any time, by notifying Helvo in writing;
• Object to the processing of your personal data;
• Request that certain personal data be provided in a standard electronic format or transferred to another data controller.

The exercise of these rights may be subject to certain conditions, limitations, or exceptions, for example, to protect the rights of third parties, safeguard trade secrets, or comply with legal obligations. In some cases, Helvo reserves the right to redact or provide only excerpts of personal data to ensure confidentiality and data protection.

In addition, in the event of violations of data protection regulations, you may lodge a complaint with the competent data protection authority or assert your rights through the relevant judicial channels.

Contact the following if you have any questions in this regard or about personal data in general:

• By email: [email protected]
• By mail: Helvo SA, Chemin de Mongevon 25, 1023 Crissier, Switzerland

10. Links

The Website may contain hyperlinks to external websites that are not operated or controlled by Helvo. These third-party websites are not governed by the terms of this Privacy Statement, and Helvo assumes no responsibility for their content or the data protection practices they employ.

We recommend that you carefully review the privacy policies and terms of use of any third-party websites you visit to understand how they collect, process, and protect personal data, as well as to assess their reliability and trustworthiness.

11. Entry into force & Amendments

This Privacy Statement enters into force immediately; Helvo reserves the right to amend the Privacy Statement at any time. You will find the latest version of our website at https://www.helvo.com/.